Get in touch
Our multilingual team is ready to answer any questions you might have. Just call us direct or fill out the relevant form below and we’ll come back you right away. To book a senseFly drone demonstration or request a localised quote, we recommend you speak with your local senseFly distributor.
At senseFly we provide support primarily through our online customer portal, my.senseFly. This portal also contains your senseFly software downloads and is packed with valuable tutorial articles and webinars to help you reap the most benefits possible from your senseFly systems.
Problems logging in to my.senseFly? Email our support team.
What is a cookie?
A cookie is a small text file placed on your terminal when visiting a Website or looking at an advertisement. Their purpose is to collect information about your browsing or to ensure the consistency of browsing from one page to another on the Website and also to send you personalised services.
On your terminal, cookies are managed by your internet browser.
The different issuers of cookies
These are cookies deposited by senseFly on your terminal to meet requirements for browsing, optimisation and customisation of the services on our Website.
Cookies from third parties
These are cookies deposited by senseFly partner companies but may also be deposited when you click on banner ads on our Website.
These are cookies deposited by third-party companies (for example advertising agencies or partners) to identify your interests through the products you look at or purchase on our Website and customise the advertising offer provided to you on our Website or outside our Website. They can be deposited while you are browsing our Website or when you click in the advertising spaces of our Websites. The data transmitted by these cookies is anonymous and no personalised data is transferred. We do not control the cookies placed outside the senseFly Website by the advertising agencies that act on their own behalf.
In the context of advertising partnerships, we may send partners who act on our behalf data concerning your purchases and the products consulted on our Website. We make sure that the partner companies (i) agree to treat the information collected on our Website exclusively for the purposes of senseFly and in accordance with our instructions, in accordance with the Regulations in force; and (ii) undertake to implement appropriate measures to secure and protect the confidentiality of Personal Data.
The cookies used
Strictly necessary cookies
These are mainly cookies deposited by senseFly.
These cookies provide us with information about the use and performance of our Website and improve its operation (for example, finding out the most frequently viewed pages of our Website).
These are mainly cookies deposited by senseFly.
These cookies allow us to personalise your experience on our Website (for example reminding you of the most recent products you consulted). They also allow you to benefit from our personalised advice and promotional offers according to the origin of your browsing (for example if you come from our partner Website). They can also be used to provide you with features that you have requested (for example, my favourite store or my personalised advice).
These are cookies used to present advertisements to you or to send you information adapted to your interests on our Website or outside our Website when browsing the Internet. They are used to limit the number of times you see an advertisement and help measure the effectiveness of an advertising campaign.
The refusal of these advertising cookies has no impact on the use of our Website. However, refusing advertising cookies will not stop advertising on our Website or on the Internet.
It will only result in an advertisement that does not reflect your interests or preferences being displayed.
These cookies are mainly third-party cookies.
Social media cookies and plug-ins (social media buttons)
These social media cookies are intended to allow users to share pages and content via third-party social media sites. They also make it possible to target the advertising offer on social media sites.
Our Website also uses social media plug-ins or buttons.
Social media plug-ins make it easier to share the pages and contents of our Website on various social media platforms. They allow you, for example, to like and share information from our Website with your friends on social media sites.
Please ensure you read the privacy policies of the various social media sites to understand the purpose of using the browsing information they can collect through the social media buttons on our Website. These protection policies must enable you to exercise your choices with these social media sites, in particular by setting up your usage accounts for each of these sites.
Accepting or refusing cookies
You have different ways available to you to manage cookies.
Configuring your internet browser
If your browser is configured to refuse all cookies, you will not be able to take advantage of essential features of our Website, such as receiving personalised recommendations. In order to manage cookies as close as possible to your expectations, we invite you to configure your browser, taking into account the purpose of cookies described above.
Here's how to control or prevent the registration of cookies:
Every browser is configured differently. It is described in the help menu of your browser, which tells you how to change your cookie options.
You can disable cookies by following the links below:
Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Settings on a platform for managing cookies
You can manage your cookies by visiting cookie management platforms offered by advertising professionals.
For more information about cookies, please consult the Website of the supervisory authority in your country (for France, it is the CNIL).