Help is at hand, wherever you are
At senseFly we are dedicated to making sure each customer receives timely, expert technical support.
Since we know the best support is local support, we have created and continue to grow a global network of support service centres. These are typically, although not always, managed by experienced senseFly distributors, who themselves have direct access to our internal team of experienced, multilingual support engineers if required.
senseFly support covers not only our drones, but also all our software, payloads and accessories.
Our support process
At senseFly we provide support primarily through our online customer portal, my.sensefly.com. When you create a support ticket, this begins a structured, in-depth, and highly analytical process.
Just log in to my.senseFly using the ID you created when first downloading your drone’s software. On the main my.senseFly dashboard, click Support next to the drone in question
Your enquiry will be automatically forwarded to your local support representative to ensure you receive help in your language. (In the case of key account & direct sales, your request will be handled by our multilingual support team in Switzerland)
You can view the status of your support ticket at any time via my.senseFly