Help is at hand, wherever you are

' + Authorised service centres

At senseFly we are dedicated to making sure each customer receives timely, expert technical support.

Since we know the best support is local support, we have created and continue to grow a global network of support service centres. These are typically, although not always, managed by experienced senseFly distributors, who themselves have direct access to our internal team of experienced, multilingual support engineers if required.

senseFly support covers not only our drones, but also all our software, payloads and accessories.

Our support process

Overview

At senseFly we provide support primarily through our online customer portal, my.sensefly.com. When you create a support ticket, this begins a structured, in-depth, and highly analytical process.

Create a ticket
Get local help
Track the status